snap, i'm banned
Sometimes, it might happen that you get banned from our servers. This can be happening as our systems triggers that there is might something fishy about your gameplay or connection. You could also being banned for bad behavior, toxic language or not following rules. For some reasons that might occur during the bad and its source of abuse, there is a second chance option to be back in the game in notime. If you do believe you earn that chance, keep reading.
As always, we cannot keep our eyes 24/7 on the Rcon consoles for our servers. This means we dont know if someone would be hacking, being toxic or not. Therefor, we have several systems and anti hack programs running to keep the servers clean of nasty bots and ESP hackers. It might happen in some occasions that our system might ban you for no reason. Everything is cool and everything is forgotten afterwards. Issues might happen some time to time and false triggered bans can always happen.
In case you desirve a second chance, let us know trough discord the following information depening on the ban.
- Screenshot and date of ban
- Steam UID64 and/or playername
- Reason why you would be banned and the reason why it should be lifted
As long you keep being polite, we will handly your request fast without any issues. Keep in mind, it might take up to 6 Hours for a unban if the ban happens between 23:00 and 11:00 ( Amsterdam GTM +1 ) as we have our sleep sessions and XP waste moments.