Ticket support

Please note: We are revamping the FAQ section. Some links may not work. Thank you for your understanding.

Contact our ticket support!

Support

Before you are going to contact us, you will be able to find any answers to many of our most commonly asked questions in our knowledge base.
The best way to contact us is by email. If you have any issues, comments, or questions please email us at info@devinehq.eu
If you would rather use another method, or just want to chat with us feel free to use our discord.

Please note: For any DMCA or copyright issues, please contact us support@devinehq.eu


Knowledge base

General Questions

Can i signup for free?

Yes, you are able to signup for free on our website. However, some functions are limited as a free user.

Why does the site looks weird?

This mostly will come because of your adblocker or other extensions that you have active on your browser. Please whitelist us or disable a plugin/extension to prevent the website from breaking.

I'm not getting an email activation

This could happen. Sometimes, our emails are ending up in the spam folder. Check if they ended up there.

Do i get a lot of weekly emails?

Never, you get barely an email from us. We mostly share news and highlights through social media, discord and our website.

Prizes & giveaways

My code doenst work

All our codes are always working as we are getting these from our partners or sponsors. It may happen sometimes that code was duplicated and already been activated months ago. Please go to your local game provider ( Gameforge, NCsoft, origin, Uplay e.d )  If your game is activated through steam, please go to the developing team of that game to fix your issue.

Can i have something else?

All codes are bound to the winning players to prevent reselling codes. All games are gifted as a one time download or as a key to redeem.

Can i turn my earned tokens in real money?

No, Tokens are a digital currency. This means that it cannot be refunded because of its a digital currency. Any refund requests or returns are not accepted.

I lost tokens? how?

Some actions on the website may remove you several points from your balance. Buying something on the reward store section or unfriending someone from your friendslist. it can also be that one of your referrals was abusing the system or that you removed your avatar and didn’t uploaded a new one.

Tokens & reward store

How can i get free tokens?

You can get free tokens in many ways on the website. See ”how to earn tokens” for more. 

Can i turn my earned tokens in real money?

No, Tokens are a digital currency. This means that it cannot be refunded because of its a digital currency. Any refund requests or returns are not accepted.

Something is out of stock

If something is out of stock, just try to order it. We are getting an email once we are out of stock and someone wants to order. We will be sending you the gift within 48 hours. ( except for weekends, as it may delay during out of the office. )

Can i get some tokens? i have unused skins ( steam )

Having unused skins on rust, SC:GO or another item that you are not using anymore, we would like to see what you have. Please provide us some screenshots and we will give you a fear amount of tokens. ( please note: skins should be at least be worth around 1 euro. to be converted into tokens )

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Members

A premium membership?

Premium membership gives you additional benefits and full access through our network.  See our Premium membership page for more information!

I cannot edit my avatar or cover image

Yes, we are aware of the messy BuddyPress way of pinpointing how you can edit your own settings. For now, you should see an icon when hovering above the image or cover image.

Can i add my YouTube videos to the watch-list?

We providing youtube videos fro our partners, sponsors and from community members that bought a promotion ticket from the store. These will be added in the Watch list for free tokens.

Can i add my YouTube videos to the Discord ticker?

We providing youtube videos fro our partners, sponsors and from community members that bought a promotion ticket from the store. Their channel will be added in our discord section. Every upload will be shown.

Partnership

We would like to be partners as a community

The community is expanding every day with new members, visitors and a source of information. To keep it in limits, we only accept communities with at least 25 active users.

We would like to be partners

The community is expanding every day with new members, visitors and in in the game players. With many requests for creating reviews, we need to keep a hold on certain requests. To keep everything clean, we only accept partner requests from Game developers, Tech, Gaming news, gaming gadgets and anything related to games or gadgets in the gaming branch.

MusicHQ

We have some sick soundtracks for your podcast

Let us know by sending us a discord message. We will be adding you into our private section of musicHQ. Here, you have also the opportunity to promote your music from youtube, mixcloud and SoundCloud.

Where is musicHQ?

MusicHQ went off the air and cut from our network to reduce the costs for our hosting and future of the community.

Do you still make your podcasts?

Yes, we are also still uploading them on our mixcloud page!

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Rust game servers

Someone is not following the rules

Please let us know trough discord. We will take the needed actions if your complaint is legit. Reporting players can also be done by typing ingame /report [username] [reason]

There is a hacker online

If there would be an hacker online in the game, please let us know by sending proof to our mailbox. Any details and information can be useful against this hacker. Also, let us know on discord if someone would be hacking, we will take actions if someone doenst obey our rules.

The Crew

I would like to support the crew

The community is growing and we can always use 2 extra hands to provide even more information and gaming content for our community members. Would you have it in you? Apply today!